Start the day excited to make a difference...end the day knowing you did. Come join our team.
A critical aspect of this position is to understand the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the organization. The Registrar must have a working knowledge of the managed care environment, third party reimbursement, hospital and community services and hospital and health care policies. Essential to maintaining positive patient account outcomes, the Registrar must be capable of articulating information in a clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel and vendors, and physicians and their office staff. Critical to this position is the ability to gather and record all appropriate information that lays the groundwork for the remaining and future fiscal efforts of Mary Washington Healthcare. This position is responsible for performing all functions within the registration process.
Essential Functions & Responsibilities:
Interfaces courteously and effectively with all internal and external customers to provide assistance.
Must consistently present a positive departmental and organizational image, as well as a commitment to departmental goals, objectives, policies, standards and procedures.
Performs all routine registration duties in a professional and effective manner.
Identifies the appropriate patient while performing thorough searches within the Financial System to minimize the creation of duplicate medical record numbers. Maintains a rate of (Less Than 1%) duplicate medical record number creation.
Identifies possible fraudulent identities and completes the Red Flag notification form and notifies the Supervisor immediately to prevent identify theft. Responsible for the placing armband on patients and verifying that name and date of birth is displayed correctly for preventative and safety purposes. Secures appropriate admission status while coordinating patient location assignment to ensure prompt arrival to the nursing unit.
Accurately and thoroughly completes registrations, maintaining an accuracy rate in accordance with departmental quality goals. Performs quality self-audits on registrations as patient flow permits. Constructively receives and applies quality assurance feedback.
Ensures the accuracy and completeness of insurance information, verifies eligibility/coverage and ensures authorization requirements have been met through viewing HDX and maintain comments in the Financial System. Monitor and complete a patients check-in process via Patient Access Sign-In portal to ensure the wait time process is captured in an efficient manner. Communicates wait times to patients.
Consistently communicates patient/guarantor financial responsibility, requesting payment for co-pays, deductibles and/or self-pay deposits. Provides estimates for uninsured patients. Receives payments and issues receipts according to departmental policy and procedure. Screens for potential Medicaid coverage and/or Financial Assistance and refers to Financial Counselor as appropriate. Performs account revisions in a timely and effective manner for proper billing. Greets patients/customers promptly and courteously, provides patient education and responds to questions and concerns throughout the registration and point of service collections process.
Processes registration documents in accordance with departmental policies and procedures.
Consistently attends at least 10 out 12 (>80%) of the monthly staff meetings on an annual basis.
Demonstrates proficiency within registration and a general understanding of the other areas within the department.
Assists within other areas when requested for staffing needs for coverage of shifts
Communicates operational activities with Supervisors and Manager on a regular and timely basis.
Identifies and recommends process improvements within the registration processes. Transports patients safely and effectively (as needed) by wheelchair using safety straps, and locks as appropriate. Recognizes equipment or patient problems and brings to attention of nurse, Charge nurse, Manager, or Supervisor. Provides for patient confidentiality, discretion, and diplomacy.
Adheres to the Mary Washington Healthcare Integrity Program and all organizational standards.
Confidentiality Regular exposure to patient demographic, diagnostic, and billing information.
Exposure to physician information including physician numbers assigned by governmental agencies and insurance carriers.
Institute contract information with third party payers.
Institute financial information.
Data is not to be shared or given to anyone unless in the line of daily business; Immediate disciplinary procedures/termination may occur should information be disclosed inappropriately or in violation of both HIPAA regulations and facility bylaws.
Schedules patients, processes billing, collects orders, and provides medical documentation.
Performs other duties as assigned.
High school graduate or equivalent GED required.
Minimum typing speed of 30 wpm required.
One to two years Healthcare and registration experience preferred.
Computer skills relevant to the position required. WorkDay preferred.
Strong verbal and written communication skills required.
Ability to interview patient in stressful situations while remaining calm and professional.
CPAT certification preferred.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
A Not-for-Profit Regional Healthcare System Dedicated to Excellence. From our humble beginnings in Fredericksburg, Virginia as an eight-room hospital to our modern not-for-profit regional system, Mary Washington Healthcare has seen enormous growth and development in the past 100 years. Today, we are made up of two hospitals and 28 healthcare facilities and wellness services. Community leaders volunteer on our Board of Trustees in order to guide the continued growth and direction of our health care system.